Shipping Infomation

Q1: Can I have my order delivered to an address other than my home?

 

Ans:

For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address during online ordering. Please note, if you choose this option, goods may be left with reception or the Mail Room. 

Delivery to PO Box is not permitted for security reasons.

 

 

Signature on delivery

If you will not be home to accept delivery of your order, consider shipping your order where somewhere you trust will be able to sign for your package. 

For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room. 
 

 

Q2: What happens if my delivery goes missing or is damanged?

 

Ans: 

In case of any problem with your delivery, we will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. 

If you have already received your order and find that it is damanged, please call the Nestle customers services hotline 1 800 88 343

 

 

Q3: How my order will be shipped to me?

 

Ans: 

You order will be shipped using courier service.

 

 

Q4: How much am I charged for shipping?

 

Ans:

FREE shipment applies to orders exceeding RM50.

 

 

Q5: When can I expect my order?

 

Ans: 

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Notification email with carrier and tracking information. Delivery will take within 24 hours after the product has shipped depending custom clearance. Please note that all delivery lead time are estimated.