Return Policy

We want you to be pleased with your purchase. if the product you purchase is defective in materials and workmanship due to our fault we may offer a repair, exchange or refund, at our discretion as appropriate in accordance with these terms and our prevailing exchange policy, if any within 14 days from the date you receive the product together with the original invoice and in original packaging. 

Please note the following condition:

 

• Product can be returned only in Malaysia.

 

• Product can be returned if it is damaged before receipt of the same by you

 

• Product can be returned if there is a discrepancy between ordering and delivery.

 

• Product must be returned undamaged and in its original packaging.

 

• For food safety requirement, no refund or exchange will be given for consumable (capsules) if the original packaging (box) has been opened. Please verify prior opening the packaging by reading the details of the content written on the packaging.

 

• Original shipping costs will not be refunded and you have to bear the cost of shipping the item back to us.

Original shipping costs will not be refunded and you will bear the cost of shipping the goods back to us. You are responsible for all goods until it reaches us. For your own protection, we recommend that you send the goods using a trackable delivery service that insures you for the value of the goods. Please contact our Consumer Services team on 1 800 88 3633 prior arranging the return of your order.